Financial institutions call on DCSI for training
assistance in every core process, and we have designed
programs for a broad range of needs. Below are a
few of our most frequently requested services:
Training for Loan Servicing Systems
Loan Officer Training
Loan Processor Training
Closing & Post-Closing
Training
Customer Service Training
Supervisory & Leadership
Training
Training for Loan Servicing
Systems
While the financial industry has hundreds
of software solutions for loan servicing, there
are few – if any – formal training
programs in place for utilizing these systems to
their fullest potential. DCSI’s training
specialists are experienced in all the leading
servicing systems, and have implemented customized
training programs for leading lenders nationwide.
We help your team work faster and more efficiently
from loan setup through collections, improving
your processes and customer experience.
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Loan Officer Training
Because loan officers in any organization
have varied levels of skills and experience, DCSI
creates officer education tools adjusted to the
specific needs of the organization and audience. We
offer instructor-led training, online education
tools, training workbooks and more, in combination
or as individual services.
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Loan Processor Training
DCSI supports successful origination
by making approval and closing of mortgage loans
more efficient. Our training experts can coach
your team on telephone interviewing, appropriate
use of alternative documentation, use of third
party vendors for credit reporting and appraisal,
and even loan decisioning.
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Closing & Post-Closing
Training
Mortgage professionals who close
mortgage loans must be familiar with the
documents and regulations specific to that
process. DCSI creates customized training,
documentation and quality assurance programs
to complete the process swiftly and accurately.
Likewise, preparation of loans for secondary market
by closers demands a regimented attention
to detail, executed consistently and quickly. DCSI
trains teams to execute post-closing process quickly
and diligently, reducing backtracking for errors
and facilitating easy sales to secondary market.
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Customer Service Training
The success of a financial services
company depends in great part on its ability to provide
excellent customer service. A strong commitment to
customer service promotes retention, cross-selling
and repeat business. In addition to the customized
training on internal operations, DCSI also offers
ongoing education for effective communication, strategies
for anticipating the needs of customers and best
practices for call centers.
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Supervisory & Leadership Training
As a provider of human resources services,
DCSI is keenly aware of the need for informed and well-prepared
company leadership. As a result, we have developed
an extensive library of leadership training courses.
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